Effectively Communicating in The Moment

All business professionals at any point in their careers who need to develop and significantly improve their in-the-moment communication capabilities and professional confidence. This course is ideal for anyone who wants to excel when communicating in real-time, unplanned situations.

It has happened to all of us at some point in our professional lives. You find yourself unexpectedly called upon during a meeting to provide a project update, or you are stopped in the hallway by a colleague with an important and sometimes urgent question, or you are cornered in a challenging conversation with limited time to prepare a response. These unpredictable, unrehearsed communication events are inevitable in modern business, but you can absolutely take proactive steps to always be confident and ready when they do happen.

Now you can apply both preemptive and in-the-moment strategies to excel when communicating in unscripted situations. You will learn practical strategies for managing both your emotional and physiological responses during stress, along with mental templates to help guide and frame your responses effectively. You will then practice five different, realistic workplace situations where you must effectively meet immediate communication demands. Beyond these valuable hands-on activities, you will also receive constructive peer feedback and leader feedback, plus insights from a professional video session that will help you recognize and systematically improve your nonverbal delivery behaviors.

How You Will Benefit:

• Manage stress and emotional reactions in difficult impromptu interactions
• Organize and frame your responses using proven mental templates
• Develop professional behaviors that consistently convey credibility and competence
• Assess your individual professional strengths and identify specific opportunities when communicating in the moment
• Apply preemptive mindfulness techniques to bring out your best self in high-pressure situations
• Employ listener analysis strategies to frame messages appropriately for your audience
• Use proven in-the-moment strategies to organize your thinking and structure your response
• Integrate impactful nonverbal delivery behaviors into your in-the-moment communications to enhance credibility

What You Will Cover:

• Assessing your current in-the-moment communication needs and baseline capabilities
• Reviewing a listener-centered approach to organizing your ideas effectively in the moment
• Starting strong with preemptive emotional and physical tools for effective stress management
• Learning powerful tools and strategies for rapid communication under pressure
• Applying nonverbal behaviors that convincingly exude confidence and professional competence
• Applying new in-the-moment mental templates to structure responses quickly
• Identifying and practicing stalling techniques that do not erode your professional credibility
• Exploring situational in-the-moment communication strategies specific to your industry
• Recognizing the strategic power of questions to build focused and concise in-the-moment responses
• Reviewing practical approaches to use in five common workplace in-the-moment communication situations
• Understanding how social media, texting, and emailing relate to and impact in-the-moment communications
• Handling hostile or challenging questions assertively, professionally, and without defensiveness
• Handling mediated in-the-moment communication on phone calls, videoconferences, and large conference calls
• Exploring and practicing small talk and rapport building in social or business networking events

Course Outline:

Learning Objectives

• Assess Your Professional Strengths and Identify Specific Opportunities When Communicating in the Moment
• Apply Preemptive Mindfulness and Stress Management Strategies to Bring Your Best Self to In-the-Moment Communication Challenges
• Use In-the-Moment Mental Templates to Organize Your Thinking and Frame Your Responses Effectively
• Integrate Impactful Nonverbal Delivery Behaviors with Your In-the-Moment Communication to Enhance Credibility

Getting Started

• Identify Your Professional Strengths and Specific Opportunities When Communicating in the Moment
• Apply Listener-Centered Approaches to Organizing Ideas Effectively in the Moment
• Employ Listener Analysis Strategies to Frame Messages Appropriately for Your Specific Audience
• Apply Preemptive Strategies and Techniques for Effective Stress Management

Practicing Tools and Strategies for Rapid Communication

• Choose Appropriate Mental Templates to Organize Your Responses Quickly in the Moment
• Apply Nonverbal Behaviors and Delivery Techniques That Convincingly Exude Confidence and Professional Competence
• Complement Nonverbal Behaviors with Verbal Strategies That Create and Sustain a Sense of Confidence and Competence
• Analyze Your Personal Communication Behaviors and How They Affect In-the-Moment Communication

Situational, In-the-Moment Communication

• Identify the Strategic Power of Questions to Build In-the-Moment Responses That Are Focused and Concise
• Apply Strategies to Handle Hostile Questions and Remain Confident, Professional, and Communicative
• Recognize and Leverage the Specific In-the-Moment Demands of Five Common Workplace Situations

Situational, In-the-Moment Communication Workshop

• Use In-the-Moment Communication Techniques and Strategies Effectively in Common Workplace Communication Situations
• Create a Personalized, Ongoing Action Plan to Develop and Sustain In-the-Moment Communication Competence