IN-STUDIO OPEN CLASSES
Cancellations for In-Studio classes must be made 24 hours prior to class in order to give those on the waitlist adequate notification that they have been added to the class. For cancellations made prior to 24 hours before the class start time, students will receive a credit to their account. Classes expire 14 days from date of purchase, not from date of class or cancellation. No credit or reimbursement will be given for late cancellations or for not showing up for a scheduled class.
ONLINE OPEN CLASSES & WORKSHOPS
For online class cancellations made prior to 2 hours before the class start time, students will receive a credit to their account. Classes expire 14 days from date of purchase, not from date of class or cancellation. For online class cancellations made within two (2) hours of the class start time, students will forfeit their place in class and shall not receive a refund. There are NO refunds or exchanges for Connect Online Classes.
In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.
