Management Skills for New Managers

Successful managers accomplish results by mastering the art of leadership and the practical skills that set high performers apart. Through intensive guided role-play activities, self-assessment tools, and hands-on exercises, you will develop competence in motivation, delegation, coaching, communication, performance management, and leadership. This course helps you close skill gaps and elevate both your team's performance and your own career trajectory to higher levels of success. You will leave with actionable knowledge, evidence-based insights, and practical strategies you can implement immediately upon returning to work as a confident and effective manager.

What Will Be Covered:

Your Role as Manager

• Explore the qualities and capabilities required for effective management
• Define the roles and responsibilities that managers fulfill
• Address the contextual challenges and realities that new managers face in today's workplace

Continuous Performance Management

• Establish the purpose and value of performance management
• Examine the process and common obstacles
• Develop performance management skills through practice
• Conduct a self-assessment on your performance management abilities

SLII. The Art of Influencing Others

• Master effective and frequent one-on-one conversations with your direct reports
• Increase your flexibility and adaptability when leading a diverse workforce
• Apply multiple leadership styles to help team members complete their goals and tasks more efficiently

Coaching for Performance

• Understand the importance of coaching and what effective coaching requires
• Master the micro-skills that enable effective coaching interactions
• Address problem behaviors with tact and professionalism
• Use the AMA Guide to facilitate productive coaching discussions
• Learn the key differences between coaching and disciplining

Building a Motivational Climate

• Recognize the manager's important role in driving employee motivation
• Explore the essential elements of effective motivation
• Identify specific managerial practices that foster motivational climates

Delegating for Growth and Development

• Describe the different types of delegation managers can use
• Assess your current delegation practices and identify improvement areas
• Determine what responsibilities can and cannot be delegated
• Learn the phases of effective delegation
• Practice conducting a delegation conversation

Additional Takeaways:

• Self-assessment tools covering performance management, technology, coaching, diversity and inclusion, delegation, and global awareness
• Proven processes for coaching behavioral challenges and conducting delegation discussions
• Self-reflection worksheet on business ethics
• Frameworks for performance alignment conversations
• AMA digital assets on motivation and delegation strategies
• Motivational climate assessment worksheet

How You Will Benefit:

• Increase your confidence level in your managerial role
• Skillfully manage both co-located and virtual teams
• Navigate change with greater ease and make more effective decisions
• Align your leadership style to each employee's development stage
• Strengthen your flexibility and adaptability in leading diverse team members
• Create an environment that supports motivation, trust, and team camaraderie
• Provide a clear vision and strategic direction for your team
• Supply your team with resources and support for success
• Guide employees in solving problems and removing barriers to performance

Who Should Attend:

Managers with one to three years of professional experience who are seeking advanced management training and skill development.