If you need to cancel or reschedule your tour or class reservation, Raaka Chocolate must receive your request 7 days in advance of your reservation for a 95% refund. Within 7 days of the reservation, customers forfeit 50% of their reservation fee. Same day cancellations will receive no refund. Non-negotiable. Email [email protected] to reschedule or cancel.
For tours and classes, at least four people, total, must sign up. We'll notify you 24 hours in advance if we didn't meet quota and fully refund your money.
In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.